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Web Support Specialist

Lee Media Group, a full-service digital marketing agency in downtown Wichita, is looking for a Web Support Specialist to join our creative team. This role is a mix of client website support, technical and security maintenance, and collaboration on new projects. If you enjoy problem solving in a creative,  fast-paced agency environment, we want to hear from you.

This is a full-time position based in our downtown Wichita office. (We are not currently offering remote work.) We are willing to consider a part-time schedule for current students to accommodate school commitments.

Responsibilities

  1. Complete simple web development tasks as needed. This could include the following:
    • Assist in the creation and maintenance of WordPress websites and landing pages, following established best practices and design standards.
    • Create and maintain client training documents and lead client training sessions.
    • Actively test, troubleshoot, and debug website issues, providing proactive and detailed problem-solving solutions.
    • Collaborate and communicate with all team members on a variety of web or digital marketing projects.
  2. Manage incoming support requests.
    • Monitor and manage our client support ticket queue, providing timely and professional responses to client requests (that may include website updates, technical support, email-related issues, or questions about new projects).
    • Some requests will be related to social media, graphic design, or more advanced web projects – you will be responsible for making sure that information is forwarded to the appropriate person for follow-up.
  3. Monitor and manage security and maintenance for client websites.
    • Monitor and apply WordPress core and plugin updates to approximately 60 websites, on a frequent basis.
    • Thoroughly test and audit websites post-update to check for broken links, functionality errors, and visual bugs.
    • Proactively run site health scans focused on page speed, accessibility, and best practices, documenting and reporting any identified issues.

Requirements

  1. 1+ year of practical WordPress experience (or equivalent training/education such as a boot camp or formal degree).
  2. Ability to work and thrive in a fast-paced environment, juggle multiple tasks within the constraints of timelines and budgets.
  3. Excellent communication skills, both verbal and written and the ability to communicate with a variety of personalities.
  4. Required to track all tasks at all times for all clients via Teamwork, our timekeeping and project management system.
  5. Basic understanding of fundamental web technologies like HTML5 and CSS3. 
  6. Solid understanding of front-end web development principles. 
  7. Basic understanding of web hosting and DNS management.

 

 

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