Project Support Specialist

Love lists, timelines, and keeping things on track? We’re looking for a highly organized, proactive Project Support Specialist to support our marketing and web development agency. This role keeps our office, projects, clients, and teams running smoothly by managing daily tasks, supporting projects, and providing team assistance.

The ideal candidate thrives in a fast-paced environment, has excellent communication skills, and enjoys supporting both people and processes. They value a collaborative team culture, love animals, enjoy good food, and know how to have fun too. We love our work, and having a blast while we do it! 

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Key Responsibilities

Client Support

• Assist with client requests, inquiries, and scheduling meetings
• Prepare materials, documents, or presentations for client meetings
• Track client projects, deadlines, and deliverables with guidance
• Assist with social media posts, content preparation, or campaign tracking
• Serve as a point of contact for routine client communications, escalating issues as appropriate
• Proactively identify opportunities for process improvement

Team Support

• Coordinate schedules, meetings, and project-related appointments
• Track project tasks, deadlines, and progress for team members
• Manage project documentation, files, and asset libraries
• Prepare reports, summaries, or presentations for project updates
• Provide general administrative or team support
• Proactively identify ways to streamline and improve processes

Office Support

• Provide a warm and professional welcome to clients, visitors, and vendors
• Receive and sign for deliveries, packages, and courier services
• Assist with creating and managing client contracts
• Assist with developing and managing proposals
• Help plan social and team-building activities
• Event / Meeting Support: set up rooms, handle logistics, and support virtual meetings
• Monitor the Support Desk Ticket Queue and assign tasks to the appropriate team member

Qualifications & Required Skills:

• Strong organizational, time-management, and multitasking skills
• Excellent verbal and written communication
• Professional and friendly demeanor for client and team interactions
• Detail-oriented with the ability to follow processes and track multiple tasks
• Always looking for opportunities to streamline and improve processes
• Proficiency with project management and office tools (Teamwork, Microsoft Office, Google Workspace)
• Ability to prioritize competing demands in a fast-paced environment
• Problem-solving skills and the ability to escalate issues when needed
• Ability to work independently and collaboratively as part of a team
• Cooperative and supportive attitude
• Commitment to quality and continuous process improvement
• Maintain strict confidentiality when handling clients, documents, and company processes
• Experience working in a marketing or creative agency environment
  

Why Join Our Team?

• Small, collaborative team with a supportive culture (learn more About Us)
• Opportunities to learn marketing operations and project management
• Hands-on experience across a variety of marketing projects
• Flexible work environment
• Salaried position that offers paid time off, healthcare benefits, and 401K matching plans